Privacy Policy - Bilbao Fine Arts Museum


  • Registered office: MUSEO PLAZA 2, 48009 – BILBAO
  • CIF: G95122321
  • E-mail address:


By means of the registration forms on the website, data is gathered that will be stored in a file for the exclusive purpose of managing the service requested, and for the mailing of newsletters, if you are subscribed, which will always be related to the activity of the Museo de Bellas Artes de Bilbao.

In the case that you provide your data by means of an e-mail message, the e-mail will form part of a file whose purpose is the management of the request or comment that you make to us, and the content of the previous paragraph will be equally applicable.

Only you will have access to your data and under no circumstances will the data be assigned, shared, transferred or sold to any third party.

Acceptance of the privacy policy, by means of ticking boxes under the procedure established, shall be considered an affirmative declaration by which the user gives his/her express, unequivocal consent –pursuant to Articles 6 to 9 of the GDPR– to the processing of his/her personal data under the terms laid down in this document.

Term of conservation of the data

The personal data collected through forms and ticking the box for sending the newsletter will be kept for as long as you decide. You may, at any time, exercise the rights which you hold under data protection legislation.

Furthermore, the personal data that you submit to us by contracting our services will be kept for as long as the trading relationship remains in force. In the case that the services are not renewed, the Museo de Bellas Artes de Bilbao will retain your data in order to send information related to our sector that we believe will be of interest to you. In the case of the Friends of the Museum programme, your data will be retained for possible reincorporation into the programme. We reiterate that you may at any time exercise the rights which you hold under current regulations by contacting us by any means.


The processing of your data is necessary in order to supply the products and services you have requested, and also to send you our newsletter, if you have subscribed.

Furthermore, the processing of your data is based on the consent which is requested in your contract with the Fundación Museo de Bellas Artes de Bilbao, and also in the different acceptances given by ticking boxes on the forms of our website.

As we process your data for different purposes for which you have been asked for individualised consent, you may at any time withdraw consent, without affecting the legitimacy of processing based on consent given before its withdrawal.


You may exercise any of the following rights by contacting us at the postal address: Museo Plaza 2, 48009, Bilbao, or the e-mail address: In all events, in accordance with current regulations, you have the right to request:

  • Access to the personal data relating to the data subject.
  • Rectification or erasure.
  • The restriction of processing.
  • Objection to processing.
  • Portability.

You can download the forms required to exercise these rights easily from the website. (Download Forms).

When a citizen provides us with their personal data, they have the right to obtain confirmation of whether or not the Museo de Bellas Artes de Bilbao is processing personal data which concerns them.

Data subjects may access their personal data, rectify it or, if appropriate, request its erasure when, among other motives, the data is no longer necessary for the purposes for which it was gathered.

You may also inform us of the restriction of the processing of your data, in which case it will be processed exclusively for the purpose of the exercise or defence of legal claims.

In addition, every person can cancel the permission given at any moment without this affecting the legality of any previous treatment of supplied data.

Similarly, every person has the right to complain to the Agencia Española de Protección de Datos at the following address: Calle Jorge Juan 6, 28801 Madrid, when that person considers that the Fundación Museo de Bellas Artes de Bilbao has infringed their rights as recognised in the corresponding data protection law.


Your data will not be communicated to third parties.

Your data will not be transferred internationally to any third country.


The data which the Fundación Museo de Bellas Artes de Bilbao processes and uses has been obtained with the consent of the data subject.

The Categories of personal data which is processed are:

  • Identification data
  • Identification codes or keys.
  • Postal or e-mail addresses.
  • Commercial information
  • Bank details.

The Fundación Museo de Bellas Artes de Bilbao does not process specially protected data.